Sales and Operations Coordinator in Mauritania

II- THE ROLE

Airport Supervision

Supervision of all departure and arrival operations of ASKY flights in accordance with Safety and Security rules defined in operation manuals, recommended industry standards and Company guidelines.
Evaluation and action taking upon all possible factors that can influence, hinder or prevent safe and punctual operation of the flight;
Implementation of corrective actions on discrepancies, in coordination with the operating department.
Management of customer relationships in accordance with the guidelines and instructions of the management.
Management of litigations related to the Company’s activities.
Implementation of all corrective actions related to the prevention of fraud and various spoliation (luggage travel documents etc..).
Coordination of activities with various partners and service providers (Ground Handling-Fuel - Catering Company etc. .).

Sales Coordination and Supervision

Prepare and implement the commercial action plan for the market
Carry out sales visits to travel agencies, corporate clients to solicit business to attain sales objectives.
Monitor performance against targets and ensure actions are in place to achieve these targets.
Identify sales opportunities and recommend actions to take advantage of these opportunities
Identify and implement sales activation activities in the market and evaluate their effectiveness
Point out areas where advertising, promotions and publicity support is required to achieve sales objectives.
In coordination with the Sales Manager recommend and negotiate commercial/incentive contracts or partnerships
Monitor and ensure the correct implementation of commercial agreements
Supervise and manage relationship of Key corporate and travel agent accounts in order to increase revenue .
Manage the relationship with all contracted marketing agencies and all PR activities in connection with advertising and media
Prepare and submit all sales reports for the market
Keep all sales monitoring data up to date
Ensure up to date dissemination of information to all stakeholders in the market (travel agencies, corporate clients, general public) by creating and maintaining up to date a database
Monitor and control the implementation of commercial actions on the field
Provides sales support to the distribution network by liaising with other departments such as CRC, pricing, communication, finance, etc.
Assist when needed in handling customer complaints

III- QUALIFICATIONS / EXPERIENCE

Minimum Educational Level: Degree in marketing or business;
Trained aviation operation Agent;
5 years’ working experience;
Satisfactory evaluations records
Very good knowledge and mastery of DCS
Languages proficiency: English and French writing capability with Portuguese as a serious advantage
Information technologies (IT) proficiency: Word, Excel, etc

Dynamic, ability to work in a team
Excellent data analysis capabilities
Proficiency in using Excel and PowerPoint
Proactive and result oriented
Ability to interact with all company departments and levels of management to achieve results
Ability to work with little supervision
Commercial Acumen / Salesmanship
Concise Presentation Skills
Adaptability