I-        JOB TITLE

• Supervisor Hub passengers Service

II-      THE ROLE

•         Participates to briefing and debriefing sessions with agents in charge of passenger handling before and after operations.
•         Supervises Ground Handling Company’ activities in relation with passengers handling ensuring company policies and procedures are adhered to.
•         Reports to the Hub Manager on daily basis during and after operations all possible factors that can influence, hinder or prevent safe and punctual operation of the flight.
•         Answers customer inquiries that require managerial level assistance. Assess customer needs and resolve complaints with professionalism.
•         Performs other duties as assigned or may be necessary including administrative functions such as statistical reporting.
•         Works closely with ASKY Dispatcher.
•         Informs Hub Manager of any irregularities on the ramp and presents a detailed report at the end of the flight.

• Performs additional functions that may be assigned at the discretion of management

III-    QUALIFICATIONS / EXPERIENCE

• Minimum Educational Level: High school diploma
• Qualifications/Skills: good knowledge in GDS, Passenger handling skills, proactive and confident, good commercial appearance
• Professional Experiences: 05 years in operational position.