I- JOB TITLE

* Baggage Service Agent

II-      THE ROLE

•         Handle stations mishandling baggage in coordination with the Baggage Services Supervisor.
•         Ensure that ground handling personnel will provide assistance to passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage.
•         Ensure that the passenger are kept informed of the status of their missing bags on a regular basis;
•         Coordinate and interact with clients in the delivery process of the luggage.
•         Ensuring that any information concerning baggage irregularities is forwarded to stations concerned (left behind, rush, on hand baggage).
•         Ensure that all unclaimed bags are transferred to the Central Unclaimed Baggage Store located in LFW.

• Perform other duties as assigned or may be necessary including administrative functions such as statistical reporting (weekly, monthly ……etc.).

III-    QUALIFICATIONS / EXPERIENCE

•         Minimum Educational Level: high school diploma
•         Qualifications/skills: passage, baggage, ramp handling skills, proactive and confident, good commercial appearance.
•         Professional Experiences: 03 years in operational position
•         Languages proficiency: French/English

• Information technologies (IT) proficiency: office applications GDS, DCS