I.      JOB TILTE

• Sales and ticketing Agent

II-      THE ROLE

• Ensure the highest level of customer service at all-time whether by phone, email or in person
• Achieve assigned sales, ASKY Club enrollment and sales referrals targets
• Answer telephone calls and reply to emails from customers and provide accurate information
• Receive and provide prompt service to customers by offering them a solution to their travel needs
• Issue tickets, MCOs, BCBs according to the company’s rules and regulations
• Correctly make bookings according to company standards (passenger contacts: telephone and emails, ASKY Club number, etc…)
• Prepare refunds for the finance department
• Perform coupons reconciliation with cash collected from sales
• Prepare daily, weekly and monthly sales reports
• Promote and enroll customers in ASKY Club
• Perform sales phoning and emailing
• Assist the call center in protection passenger call outs
• Handle assigned corporate customers and keep detailed records of sales
• Provide sales referrals to the CTO/ATO Supervisor and the sales executive.

III-    QUALIFICATIONS / EXPERIENCE

• Minimum High School Diploma
• Proficiency in Sabre
• Ticketing / Travel and tourism / Sales Certificate
• IATA/UFTAA qualifications (preferable but not essential).
• Minimum 2 years’ experience in a similar ticketing position

Send your application to the following address:

BP 2988 LOME – Togo or Email:

askyrecrutement@flyasky.com

• The application must include:
• a letter of motivation
• Curriculum vitae
• A copy of birth certificate
• A copy of certificate of nationality
• Copies of all diplomas and certificates

Deadline for submission: March 26, 2023