Offres d'emploi

I- JOB TITLE

Market Performance & B2B Agent

II- THE ROLE

To drive commercial excellence by providing actionable market intelligence, business performance analysis, and B2B sales support that enhance revenue generation, improve customer experience, optimize travel agency engagement, and support ASKY's strategic commercial objectives through effective monitoring of market performance and the ASKY B2B platform. Send items to the caterers.
Monitor IATA DDS/BI dashboards and other commercial performance tools to extract, analyze, and interpret sales and market data for informed decision-making.
Produce periodic and ad hoc commercial performance reports, dashboards, and market intelligence analyses to support the Sales Management team.
Collect, consolidate, validate, and maintain weekly and monthly sales performance data from all ASKY markets.
Analyze market trends, competitor activities, booking patterns, and key performance indicators (KPIs), highlighting opportunities and risks with actionable recommendations.
Maintain a centralized commercial database, ensuring the accuracy, consistency, and availability of sales information for management reporting and strategic planning.
Serve as the Sales Division's focal point for commercial statistics, providing reliable data and analytical support for business reviews, strategic initiatives, and management decisions.
Support the preparation of digital sales performance reports by coordinating the timely collection of coupon, revenue, and transaction data from the Finance Division and other relevant stakeholders.
Administer and continuously monitor the ASKY B2B platform to ensure optimal system performance and uninterrupted service for travel agency partners.
Process travel agency registration, account creation, activation, profile updates, and access requests in accordance with established commercial policies and procedures.
Respond promptly to travel agency inquiries and provide first-line support on all operational issues related to the ASKY B2B platform.
Identify, investigate, document, and escalate system abnormalities, technical issues, or business process gaps, coordinating with IT and relevant departments to ensure timely resolution.
Maintain accurate records of support requests, resolutions, and recurring issues while recommending continuous improvements to platform functionality and service delivery.
Coordinate with internal departments to facilitate the timely resolution of commercial requests and operational issues affecting sales partners.
Prepare recurring commercial reports, presentations, and performance summaries for Sales Management meetings.
Recommend improvements to reporting processes, data quality, and analytical tools to enhance commercial efficiency and decision-making.
Support commercial projects, digital sales initiatives, and process improvement programs assigned by Sales Management.
Perform any other commercial, analytical, or administrative duties assigned by the Head of Sales or designated supervisor.

QUALIFICATIONS / EXPERIENCE

Bachelor's Degree (BAC+3 / BAC+4) in Business Administration, Statistics, Economics, Information Systems, Aviation Management, or any related field. A Diploma from a recognized Aviation School is an added advantage.
Excellent knowledge of Power BI, Microsoft Excel, Power Point
Minimum of two (2) years of relevant experience in an airline, travel agency, GDS, commercial operations, sales support, business intelligence, or customer service environment.
Excellent interpersonal skills; be able to work under pressure
Proven analytical skills; ability to detect, correct anomalies and solve problems; initiative to propose ways and means of improvement.
Ability to work effectively both independently and in a team.